All our clients are very important to us, that’s why Agency Hut (“Company”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website http://www.agencyhut.com (“Website”).The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this Policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refer to any product or item bought on our Website by You.This Refund Policy is governed by our Terms of service.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email [email protected], phone +918650606928 or other contacts provided below.You have the right, without giving a reason, to return the goods within 14 days, if it has not been used, damaged or its appearance has not substantially changed, that is, the appearance of the product or its packaging has been made only such alterations as were necessary to inspect the goods received.The right to withdraw from a distance contract within 14 days without giving a reason does not apply to legal persons (e.g. companies, entrepreneurs).This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged or defective goods.
You must place your refund request within 14 of delivery of the service. Buyer must contact the support team with valid reason. Once the Goods/services have been requested for refund and checked by our staff, a refund will be authorised by the same method that the payment was made. Depending on your financial institution, refunds can take up to 30 days to be credited to your original payment method. In all cases we have the right to suspend the refund until the good are received back and inspected. If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.
Rule of refunds
In certain cases, such as not able to provide services to client by us, not able to bring the desired result, you may be required to provide evidence of the issue, such as a photo or video, contract, or to return the item to receive a refund. You must contact our company at [email protected] within 14 days upon purchase and provide detailed information, such as:
- Proof of purchase
- Product name
- Copy Of Contract & Invoice
- Valid reason of asking refund
When submitting a complaint, You must indicate how You wish the claim to be resolved:
- To supplement the incomplete service with missing components
- To refund the money paid
- To replace the service with other services
- To apply a discount to the goods/services, e.g. reduce the price of the services accordingly
Our Policy does not apply to the refunds for the goods and services offered by other companies or individuals.